Right of Withdrawal and Returns

Right of Withdrawal and Returns

This page distinguishes between (A) the statutory right of withdrawal for consumers and (B) additional commercial return information. Your statutory consumer rights remain unaffected.

A. Statutory right of withdrawal

Consumers have a statutory right to withdraw from a distance contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party nominated by you who is not the carrier, took possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement (for example by email). You may use the model withdrawal form below, but it is not obligatory.

To:
MOONILIN GmbH
Effertzfeld 17
41564 Kaarst
Germany
Email: contact@moonilin.com

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.

Unless otherwise required by applicable law, you bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You may inspect the goods as you would in a retail store. Handling that goes beyond such inspection may lead to a deduction for diminished value, but does not automatically cancel the statutory right of withdrawal.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To MOONILIN GmbH, Effertzfeld 17, 41564 Kaarst, Germany, contact@moonilin.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

B. Additional commercial return information

To help us process returns efficiently, we kindly ask that goods are returned with original tags, dust bag and packaging where reasonably possible. These requests do not replace or limit the statutory right of withdrawal described above.

Damaged or defective goods: please contact contact@moonilin.com with photographs. Statutory warranty rights for defects remain unaffected.

Custom-made or personalised items may be excluded from the right of withdrawal where permitted by law.

Customer service: contact@moonilin.com