We currently ship across the European Union and to selected international destinations. Complimentary shipping currently applies to Germany on all orders, to the EU on orders over €300, and internationally on orders over €500. Shipping costs below these thresholds, and all available options, are shown at checkout.

Delivery times vary depending on the destination country. Estimated delivery times will be shown at checkout.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

We accept a range of secure payment methods, including:
• Visa
• Mastercard
• PayPal
• Klarna
• Shopify Payments
Available payment options may vary depending on your location.

Yes. Consumers have a statutory 14-day right of withdrawal after receiving their order. This is separate from any additional commercial return information. Please see our Returns Policy, including the model withdrawal form.

We recommend storing your bag in the provided dust bag when not in use and protecting it from excessive moisture, direct sunlight, oils, cosmetics, and perfumes. 

Additional
care information can be found in our Product Care Guide.

Yes. Colours may appear slightly different depending on screen settings and device displays. As leather is a natural material, subtle variations in texture and colour are part of its unique character.

You can reach us at:
contact@moonilin.com
We aim to respond to all enquiries as quickly as possible.

Custom-made or personalised items may be excluded from the statutory right of withdrawal where permitted by law. Please see our Returns Policy for the statutory withdrawal information and model withdrawal form. Unless otherwise required by applicable law, customers bear the direct cost of return shipping.